FAQs

📦 PRODUCT QUESTIONS

What brands do you sell?

We currently specialize in premium Keter outdoor storage solutions. We're carefully selecting additional quality brands to expand our range soon.

Are your storage boxes weatherproof?

Yes! All our storage boxes are made from weather-resistant resin that withstands rain, snow, UV rays, and temperature extremes. They're designed specifically for year-round outdoor use.

How much weight can the storage boxes hold?

Our Keter Lineus 643L model supports up to 272kg when used as seating. Internal storage capacity varies by what you're storing, but the 643L volume provides ample space for most outdoor items.

Do the storage boxes require assembly?

Yes, our storage boxes require simple assembly. Don't worry - they come with clear instructions and typically take 30-45 minutes to assemble. No special tools required!

Can I use the storage box as a bench?

Absolutely! The Keter Lineus is designed with a reinforced lid that safely supports up to 272kg (approximately 3 adults).

Will the color fade in the sun?

No. Our storage boxes are UV-resistant and designed to maintain their color for years, even with constant sun exposure.

Are the boxes lockable?

Yes, all our storage boxes come with pre-drilled holes for a padlock (padlock not included), keeping your items secure.

🚚 SHIPPING QUESTIONS

How much is shipping?

Shipping is completely FREE worldwide! No minimum order required, no hidden fees - whether you're in the UK, USA, Australia, or anywhere else.

How long does delivery take?

We guarantee delivery within 7 business days maximum - anywhere in the world. Most orders arrive within 3-5 business days.

Where do you ship to?

Everywhere! We offer FREE shipping to:

United Kingdom
Europe (all countries)
United States & Canada
Australia & New Zealand
Asia
Middle East
Africa
South America
Every country worldwide

Can I track my order?

Yes, you'll receive a tracking number via email within 24 hours of dispatch. You can monitor your delivery in real-time.

What if I'm not home during delivery?

The courier will leave a calling card with redelivery instructions. After 2 failed attempts, we'll contact you at to arrange redelivery.

Do you offer express shipping?

Standard free shipping meets our 7-day worldwide guarantee. For urgent needs, contact for expedited options.

Are there any customs fees or taxes?

No! We handle everything. The price you see is the price you pay - no surprise customs fees, duties, or taxes.

Can you deliver to my apartment/flat?

Yes, but large items are delivered to the building's main entrance/ground floor. Moving items upstairs is the customer's responsibility.

🔄 RETURNS & REFUNDS

What's your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unused and in original packaging.

Is return shipping free?

Yes! Return shipping is FREE worldwide for:

Defective or damaged items
Wrong items sent
Quality issues
Change-of-mind returns

We cover all return shipping costs as part of our customer satisfaction guarantee.

How do I start a return?

Simply email with your order number and reason for return. We'll send you a prepaid return label within 24 hours.

How long do refunds take?

Once we receive your return, refunds are processed within 3-5 business days. It may take an additional 3-5 days to appear in your account depending on your bank.

Can I exchange instead of return?

Yes! We're happy to arrange exchanges. Contact us at to coordinate.

What if my item arrives damaged?

Take photos immediately and email us within 48 hours. We'll arrange a free replacement or full refund - your choice.

🛡️ WARRANTY QUESTIONS

How long is the warranty?

All products come with a 2-YEAR WARRANTY from the date of purchase, covering manufacturing defects and material issues.

What does the warranty cover?

The warranty covers:

✓ Manufacturing defects
✓ Material failures
✓ Hardware issues (hinges, pistons)
✓ Structural integrity problems
✓ Color fading (under normal use)

What's NOT covered by warranty?

❌ Damage from misuse or abuse
❌ Normal wear and tear
❌ Damage from extreme weather events
❌ Modifications or alterations
❌ Lost padlocks or accessories

How do I claim warranty?

Email with:

Your order number
Photos of the issue
Description of the problem

We'll respond within 24 hours with a solution.

Do I need to keep my receipt?

Yes, please keep your order confirmation email as proof of purchase for warranty claims.

💳 ORDERING & PAYMENT

What payment methods do you accept?

We accept:

All major credit cards (Visa, Mastercard, Amex)
Debit cards
PayPal
Apple Pay
Google Pay

Is my payment information secure?

Absolutely. We use SSL encryption and never store your payment details. All transactions are processed through secure, PCI-compliant payment processors.

Can I cancel or modify my order?

Yes, if your order hasn't shipped yet. Contact us immediately at . Once shipped, you'll need to use our free returns process.

Do prices include taxes?

Yes, all prices shown are final. No surprise charges at checkout - what you see is what you pay.

Do you offer bulk discounts?

For orders of 3+ items, contact for potential bulk pricing.

Can I reserve an item if it's out of stock?

Yes! Email us to join the waitlist. We'll notify you as soon as it's back in stock.

📧 CUSTOMER SERVICE

How do I contact customer support?

Email us at - we respond within 24 hours.

What are your customer service hours?

We respond to emails 7 days a week, typically within 24 hours.

Can I visit a showroom?

We're an online-only retailer, which allows us to offer better prices and free worldwide shipping.

How quickly will you respond to my email?

Within 24 hours, often much faster!

🏠 PRODUCT USAGE & CARE

How do I clean my storage box?

Simply wipe with a damp cloth and mild soap. For tough stains, use a soft brush. Avoid harsh chemicals or pressure washers.

Can I paint my storage box?

While possible, painting voids the warranty. Our boxes are designed to look great without any treatment.

What can I store in the boxes?

Perfect for:

Cushions and pillows
Garden tools
Pool accessories
Sports equipment
BBQ supplies
Children's outdoor toys
Seasonal decorations

What shouldn't I store?

Avoid storing:

Flammable liquids
Chemicals or pesticides
Food items
Wet items (let them dry first)

Will cushions stay dry inside?

Yes, our boxes are weather-resistant. However, ensure cushions are dry before storing and that the lid seals properly.

Can the box be anchored to the ground?

Yes, though not required. You can secure it using appropriate ground anchors if desired.

📋 TECHNICAL SPECIFICATIONS

What are the dimensions of the Keter Lineus?

External: 145 x 70.6 x 73.8 cm
Internal: 141.6 x 66.8 x 69.4 cm
Capacity: 643 Liters

How much does it weigh?

Product weight: 19.1 kg
Shipping weight: 21.7 kg

What material is it made from?

High-quality weather-resistant polypropylene resin with wood-look texture.

Does it have pistons?

Yes! Piston-assisted lid for smooth, controlled opening and soft closing.

🎯 GENERAL QUESTIONS

Why should I choose Rsolis?

✓ FREE worldwide shipping - anywhere, always
✓ FREE returns - no hassle, we cover costs
✓ 2-year warranty - double the industry standard
✓ 24-hour support - real people, real help
✓ 7-day delivery - guaranteed worldwide

Are you a legitimate business?

Yes! We're a registered UK company serving customers worldwide. Check our About Us page for more details.

Do you sell on other platforms?

Currently, we sell exclusively through our website to maintain the best prices and free global shipping.

Can I get a discount code?

Join our mailing list for exclusive offers and seasonal promotions! Email to subscribe.

Do you price match?

Our prices are already highly competitive with free worldwide shipping included. Contact us if you find a better total price.

🚨 URGENT ISSUES

My order hasn't arrived

If it's been more than 7 business days, email immediately with your order number.

I received the wrong item

We apologize! Email us with photos and your order number. We'll arrange immediate replacement at no cost.

My tracking isn't working

Sometimes tracking takes 24-48 hours to activate. If still not working, contact us for assistance.

I need my order urgently

❓ STILL HAVE QUESTIONS?

Can't find what you're looking for? We're here to help!

📧 Email:
⏰ Response Time: Within 24 hours

Please include:

Your order number (if applicable)
Clear description of your question
Any relevant photos

🌟 OUR PROMISE TO YOU

✓ FREE Worldwide Shipping - Always
✓ FREE Returns - No hassle
✓ 7-Day Delivery - Guaranteed globally
✓ 2-Year Warranty - Peace of mind
✓ 24-Hour Support - We're here for you

Rsolis - Your Trusted Outdoor Storage Partner Worldwide 🌍